The Company Private Limited Policy
Privacy Policy
Last Updated: September 29, 2026
At Cow & Monkey, we respect the privacy of our customers and are committed to protecting the personal data collected or used through our website cowandmonkey-eg.com.
This Privacy Policy explains the types of personal data we may collect, why we collect it, how we use and protect it, the parties with whom it may be shared, and the rights available to you regarding your personal data.
By using our website or providing your personal information through it, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Data We May Collect
We may collect certain personal information when you use our website or place an order, including:
Full name.
Phone number.
Email address.
Shipping or delivery address.
Governorate and area.
Order details and purchased products.
Account information if you create an account on our website.
Communications with our customer service team.
Technical information relating to website use, such as IP address, device type, browser, and operating system.
Information about the pages and products you view and how you interact with the website.
Payment-related information to the extent necessary to complete a transaction.
We do not intentionally request personal data that is not reasonably necessary for providing our services.
2. Payment Information
Electronic payments may be processed through authorized payment service providers or specialized financial institutions.
Cow & Monkey does not store your complete bank card details on its systems when payment is processed through an external payment provider.
The payment provider may process certain information in accordance with its own privacy policy and terms.
3. How We Use Your Personal Data
We may use your personal information for the following purposes:
Processing and managing purchase orders.
Contacting you to confirm your order or provide order status updates.
Preparing, shipping, and delivering orders.
Providing customer support and responding to inquiries or complaints.
Managing returns and exchanges.
Creating and managing your customer account.
Improving website performance and user experience.
Preventing fraud or misuse of the website.
Maintaining records required for legal, accounting, or administrative purposes.
Analyzing website, product, and service performance.
Sending promotional messages or offers where we have an appropriate legal basis or your consent, where required.
We will not use your personal data for purposes that are incompatible with the purpose for which it was collected unless permitted by law or after obtaining the required consent.
4. Legal Basis for Processing
We process personal data where an appropriate legal basis exists, including:
Your consent.
Performing a purchase order or contract with you.
Complying with legal obligations.
Protecting or exercising legal rights.
Legitimate interests that do not override your rights and freedoms.
Any other legal basis permitted under applicable Egyptian law.
5. Sharing Personal Data with Third Parties
We may share only the information necessary with third parties that help us provide our services, including:
Shipping and delivery companies.
Electronic payment service providers.
Website hosting, maintenance, and technical service providers.
Email or messaging service providers.
Website analytics providers.
Technical and cybersecurity service providers.
Governmental, judicial, or regulatory authorities where disclosure is required by law.
Only the minimum amount of information necessary for the relevant purpose will be shared.
We do not sell your personal data to third parties.
6. Marketing and Promotional Communications
We will only use your phone number or email address for direct marketing communications in accordance with applicable legal requirements.
Where consent is required for marketing communications, we will seek your consent in a clear and separate manner whenever reasonably possible.
You may unsubscribe from marketing communications or withdraw your consent at any time using the unsubscribe option provided in the message or by contacting us directly.
Unsubscribing from marketing communications will not affect essential service messages relating to your orders, such as order confirmations or shipping updates.
7. Cookies
Our website uses cookies and similar technologies to support website functionality and improve the user experience.
Cookies may include:
Essential cookies required for the website, shopping cart, and checkout process.
Preference cookies used to remember user settings.
Analytics cookies used to measure website performance.
Advertising or campaign measurement cookies, where applicable.
Where applicable law requires consent for certain cookies or tracking technologies, we will request your consent before activating them.
You may also manage or disable cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of the website.
8. Data Security
We take reasonable technical and organizational measures to protect personal data against:
Unauthorized access.
Loss.
Alteration.
Unauthorized disclosure.
Misuse.
Damage or unlawful deletion.
However, no electronic system or method of transmission can be guaranteed to be 100% secure. We therefore continuously work to improve our security measures and reduce risks.
9. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, accounting, administrative, or legitimate business obligations.
Retention periods may vary depending on the type of data and the purpose for which it is processed.
When personal information is no longer legally or operationally required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.
10. Your Personal Data Rights
Subject to applicable law, you may have the right to:
Know whether we process personal data relating to you.
Request access to your personal information.
Request correction of inaccurate information or completion of incomplete data.
Request deletion of your personal data where permitted by law.
Request restriction of processing in circumstances permitted by law.
Object to certain types of data processing.
Withdraw consent where processing is based on consent.
Request data portability where permitted by law.
Submit a complaint to the competent data protection authority if you believe your personal data is being processed unlawfully.
We may request appropriate proof of identity before processing a request relating to your personal data in order to protect your information from unauthorized access.
11. International Data Transfers
Some technology, hosting, analytics, or service providers used by the website may operate systems or servers located outside the Arab Republic of Egypt.
Where personal data is transferred outside Egypt, we will handle such transfers in accordance with applicable legal and regulatory requirements and implement appropriate safeguards where required.
12. External Links
Our website may contain links to websites or services operated by third parties.
Cow & Monkey is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information to it.
13. Children’s Data
Our website is primarily intended for customers who are legally able to complete purchases or who use the website under appropriate parental or guardian supervision where required.
We do not intentionally collect personal data from children without an appropriate legal basis or required consent.
If we become aware that a child’s personal information has been collected unlawfully, we will take appropriate steps to address the matter.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our website or services.
Technological developments.
Legal or regulatory requirements.
Where material changes are made, we will update the “Last Updated” date shown at the top of this page and may provide additional notice where required or appropriate.
We recommend reviewing this page periodically.
15. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise any of your personal data rights, you may contact us through the following details:
Cow & Monkey
Email: info@cow-monkey.com
Phone: 01003331008
Address: Beside Abu Raya Agency, in front of Bairo Juices, Mansoura, Egypt.
We will review and respond to requests in accordance with applicable legal procedures and timeframes.
16. Governing Law
This Privacy Policy is governed by the applicable laws and regulations of the Arab Republic of Egypt, including relevant personal data protection and consumer protection legislation, without prejudice to any other rights available to consumers or data subjects under applicable law.
